The Technical Support Specialist is responsible for processing infrastructure and software support request for internal and external users. This includes resolving 1st level support tickets, as well as, escalating request to 2nd level support. The specialist will administer Capture infrastructure, including computers, networks, servers, and software applications. This includes installing, diagnosing, repairing, maintaining, and upgrading all desktop hardware and equipment. The role will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required.
Department: Outside Sales
This position reports to Vice President of Sales and is a high-level, consultative sales position which calls on Presidents, Vice Presidents of Enrollment Management and CFOs of higher education institutions. This position requires extensive product knowledge and is responsible for meeting or exceeding assigned quarterly sales quotas. Excellent prospecting skills are a must as only 25% of first appointments will be set for you by an inside sales executive. With a generous commission structure that includes renewals, this is an outstanding opportunity for a sales professional wanting uncapped earning potential.
Department: Account Management
The Account Executive is the primary business contact for the client, responsible for the execution of their strategic enrollment plan delivered via Capture’s services. The AccountExecutive, as the corporate liaison, consistently provides excellent service from facilitating support escalations to implementation execution resulting achievement of net revenue and contract retention goals.
Department: Account Managment
The Senior Director of Account Management leads a team of Account Executives and is a member of Capture’s Executive Team. This growing team is currently comprised of seven Account Executives whom are charged with executing the client’s strategic plan to meet or exceed their enrollment goals through the utilization of Capture’s suite of products and services. The Director is responsible for leading the group in enrollment and partnership strategy, implementation, troubleshooting, partnership retention, and identification of relationship expansion opportunities.
Department: Inside Sales
As our Inside Sales Representative, you will be responsible for responding to lead generation efforts, conducting web-based software demonstrations, developing customer relationships, managing a systematic follow-up process, and closing new business.
The ideal candidate will have a great work ethic, methodical sales approach, demonstrated success selling SaaS into complex mid-market/enterprise accounts, and a desire to win. This exciting position will maximize your sales skills and provide substantial financial rewards. A major component of this role will focus on activities to create and build a pipeline at the front end of the sales cycle and close new business opportunities. Outbound prospecting will be required using various mediums while educating and positioning value for prospective clients. The successful Inside Sales Representative will secure new business opportunities, negotiate and close sales. The ability to close sales over the phone is essential in this role. This is an engaging, fast-paced environment, the position will report to the Inside Sales Director. The candidate should enjoy working in a collaborative environment and must have a passion for success while meeting and exceeding goals.
Department: Inside Sales
If you are brave, generous and humble, this is your organization. Our motley group consists of explorers of Siberia, renowned experts in data algorithms, and entrepreneurs whom have taken companies public. By our employees embodying these attributes Capture is one of Kentucky’s, and the nation’s, fastest growing companies. We are the leading Behavioral Intelligence platform for the US education market, partnering with over 100 universities to reimagine their enrollment and advancement strategies. Every day we strive to be better than yesterday, rewarding hard work and innovation.
The Sales Development Role(SDR)is the company’s key evangelist, communicating Capture’s offering to senior educational leaders. The position requires excellent communication skills, a thirst for proactive learning, and the drive to exceed one’s goals every day. Those who consistently exceed the performance objectives in this role are eligible for promotion to an inside sales manager position within 12 months.
We’re more than a group of data junkies in Bourbon Country; we’re a family of innovators looking toward the future. All Capture employees have 4 things in common, we are all Brave, Humble, Clear, Generous and we all strive to be Better. Are you the next Capturite?
Interested in a position not listed here? Contact our Talent Manager to let us know!