To keep things secure, we’re rolling out a new system for handling inactive Capture user accounts. The goal is to ensure our platform stays safe and filled with active, engaged users. Here’s a quick look at what’s coming:
Before we deactivate any account, we’ll send out a few alerts so you have plenty of time to log in and keep your account active.
- 14 Days Before Deactivation: You’ll get a notification if your account has been inactive. Just log in to keep it active.
- Deactivation Notice (When Time’s Up): If the account is still inactive when the timeout hits, it’ll be deactivated. Don’t worry! You will get a notice with steps to reactivate if needed.
For Accounts That Are Already Inactive
If your account has already been inactive too long, we’ll send notifications in stages. The alerts will start with a heads-up email, followed by a final deactivation notice, each a week apart.
Got questions? Let us know! We’re here to make this process easy and keep our platform secure for everyone.
By Cat Hollands, Capture Client Trainer, Capture Higher Ed
